Since I'd already done that, there wasn't much left for Cindy to do, so she decided to take a different - some may say a more direct approach - she called the hospital administrator's office.
There she spoke to a very nice person known as the "Patient's Advocate."
Who knew such a mythical being existed?? It seems rather hard to believe, that the all powerful organization would allow what is essentially a mole from the very little people they like to push around, right there in their own offices... maybe it's just a PR stunt??
Anyway, Cindy had about a 30 minute conversation with Ms. Advocate, who listened carefully and assured her that our concerns would be addressed.
No kidding.
Before I knew that any of this had happened, a new doctor came in to talk to me, to make sure that things were going okay. While he was in there, Cindy called me to say that she had just spoken with Ms. Advocate. New Dr. appeared rather interested and/or concerned from the side of the conversation he overheard, so when I got off the phone, I essentially recited my rant from the blog. He immediately left to organize a meeting with the rest of the staff and get things straightened out.
A few minutes later, the head charge-nurse came in. She also said she is part of the nurse management team, and that they were having an all-team meeting this morning at 8, and every one of our concerns would be addressed.
Last night's care was outstanding, and with the proper medication, Danee slept very well all night long. And with Danee sleeping well, Daddy actually got some sleep too!
This morning when Danee woke up, she had her oxygen canula off her nose, blowing in her eyes... but the monitor wasn't beeping... in fact, it read 97% and holding!
She has been SO good this morning!! Ate a nice pancake breakfast, had a bottle, another breathing treatment, some TV Time, and LOTS of laughing, dancing, and getting into everything that's supposed to be out of her reach.
Just this moment, Mommy and Tyler walked in, and Danee did a Happy Dance by which all future Happy Dances will be judged - easily the best sight I've seen all week!!
Now we just have to wait for the doctors to agree that she's doing better so they can send us home. It's gotta happen soon, as now that she's feeling better, Cabin Fever is starting to set in...
Thank goodness things are looking up for you guys! I hope they continue to!
ReplyDeleteSo glad she is feeling better! I actually read something about patient advocates in the Reader's Digest a while back. They were put in force in hospitals across the nation for situations just like yours, when miscommunication and errors happen so they can improve patient care and safety. So glad it worked out so well for you! I hope little Danee gets to go home soon!
ReplyDeleteWoot!
ReplyDeleteI was telling my mom about what awful time you were having in there. She said Cindy won't put up with that crap. Looks like she was right.
Glad to know it's getting straitened out.
Love the video. Those are happy legs.